Privacy Policy

01 Information We Collect

We collect information you provide directly to us, as well as data generated through your use of our services:

• Account Information: Name, email address, billing address, and password when you register.
• Payment Information: Credit/debit card details processed securely through Stripe. We do not store full card numbers on our servers.
• Technical Data: IP addresses, browser type, operating system, referring URLs, and device identifiers collected automatically.
• Usage Data: Pages visited, features used, bandwidth consumption, and service interactions.
• Support Communications: Messages and emails when you contact our support team.
• VPS Configuration Data: Server settings and configurations you apply to your VPS instances.

02 How We Use Your Information

We use the information we collect to:

• Provision, operate, and maintain your VPS services.
• Process payments and send billing invoices.
• Send transactional emails (order confirmations, renewal reminders, service alerts).
• Respond to your support requests and inquiries.
• Monitor network usage and prevent abuse under our Acceptable Use Policy.
• Improve our services and website performance.
• Comply with legal obligations and enforce our Terms of Service.
• Send occasional promotional emails (you may opt out at any time).

03 Sharing Your Information

We do not sell your personal data. We may share information with:

• Payment Processors: Stripe, Inc. processes all payment transactions.
• Infrastructure Providers: Data center and network partners necessary to deliver your VPS service.
• Domain Registrars: If you register a domain through us, relevant WHOIS data is shared with the registrar and ICANN as required.
• Legal Authorities: When required by law, court order, or to protect the rights and safety of ZenVPS or others.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred with appropriate notice.

04 Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. After account termination:

• Billing records are retained for up to 7 years for accounting and legal compliance.
• Support tickets are retained for 3 years.
• Server logs are retained for 90 days.
• You may request deletion of your personal data subject to legal retention requirements.

05 Cookies

We use cookies and similar tracking technologies to:

• Keep you logged into your account (session cookies).
• Remember your preferences.
• Analyze website traffic and usage patterns.
• Support payment processing security (Stripe uses cookies).

You can control cookies through your browser settings. Disabling certain cookies may limit the functionality of our website.

06 Security

We implement industry-standard security measures including:

• TLS/SSL encryption for all data transmitted between your browser and our servers.
• Payment data handled exclusively by PCI-DSS compliant processor Stripe.
• Regular security audits and vulnerability assessments.
• Access controls limiting employee access to personal data on a need-to-know basis.

No method of transmission or storage is 100% secure. In the event of a data breach that affects your rights, we will notify you as required by applicable law.

07 Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data (subject to legal retention requirements).
• Portability: Receive your data in a structured, machine-readable format.
• Objection: Object to certain types of processing, including direct marketing.
• Opt-Out: Unsubscribe from promotional emails at any time via the link in those emails.

To exercise any of these rights, contact us at [email protected].

08 Third-Party Services

Our website may link to third-party websites and integrates with services such as Stripe for payments. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

09 Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a minor has provided us personal data, we will delete it promptly.

10 Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by posting a notice on our website. Continued use of our services after changes constitutes acceptance of the updated policy.

11 Contact Us